Norwegian Cruise Line FAQ’s

Mystic Seminars

Since we are on a cruise, does this mean this is a vacation?

Not a chance!  Your 5 days at Mystic Seminars will be filled with education, inspiration, live shoots and more.  We arranged Mystic on a ship to provide you with a very cost-effective way to have your room and board, as well as the close-knit community feel of the event that is further enhanced by the sailing.  

How much will Mystic Cost?

Glad you asked!  Here is a breakdown of the pricing:

Mystic Seminars Registration:  $459 Per Person

Includes required OFAC compliant excursion in Havana.


Please see registration form to the latest cruise pricing.


Can we have 3 or more attendees in a room?

This is an option however you will need to consider a few things.  Due to our negotiated group rate, in most cases, there will only be a $10-20 savings per person.  Rates for triple and quad rooms are based on prevailing rates and availability so you will need to reach out to Jeffrey from Cruise Planners to get a current rate quote.  

There really is not that much of savings, and in our opinion, the space constraints might prove to be not worth it.  If you imagine an average hotel room is 350 sq ft, while an average stateroom onboard is 160 sq ft.  The bedding would be a pair of twins, and either a sofa bed or bunk beds depending on the availability.

Interested in a quote for 3 or more?  Email me today.

Can I book directly with Norwegian Cruise Line or with another travel agency/website?

If you book directly with NCL or with another travel agency/website you will not be classified as a part of the Mystic Group.  Unfortunately, you will lose any group amenities that have been negotiated with the cruise line such as boarding times, use of group facilities (conference room for the seminar), dining with the group and any group parties, etc.   NCL is very strict on this, and Cruise Planners will have no way to add you to the group if your reservation was made direct or with another agent.

Can I sail solo?

You sure can!  There is a single supplement fee that is outlined in the registration form.  Mystic Seminars will only charge a single seminar fee.  

Can I have a roommate?

Of course!  Here’s how it all works:

  1.  I need a roommate:  Fill out the form and select the option that you would like to be paired with a roommate.  Mystic staff will do their best to match people by gender.
  2. I have a roommate:  GREAT!  You will BOTH need to fill out the registration for individually.  In the roommate section, you will need to reference each other’s names so that we can pair you and book your reservations together.  
  3. I don’t want a roommate, can I travel alone?  You sure can!  There is a single supplement fee listed in the registration form.

Does my spouse or family pay the same cost?

Guests that DO NOT attend Mystic Seminar events will NOT be charged the $459 seminar fee that is included in the fare. There is, however, a $100 non-attendee charge that will be added per guest.


When can I check-in?

Check out information regarding preparing for your NCL cruise here!

Do I need a passport?

You are required to have a Passport with at least 6 months of validity AFTER 4/22/19.  NO EXCEPTIONS.

You are also required to purchase a Visa for $75 to enter Cuba.

Can I cruise while pregnant?

Norwegian will make every effort to accommodate you, providing you have not entered the 24th week of pregnancy when the cruise ends. Please include your cruise details in an email to the Access Desk with a medical certificate establishing your due date prior to your cruise.

What is NOT allowed onboard?

The safety  and security of our guests and crew is our number one priority.  The following items are prohibited on-board vessels. These items will be confiscated and not transported aboard. When an item is determined to be illegal the appropriate authorities will be informed.

  • 1. All illegal narcotics/drugs. (Including Marijuana prescribed for medical purposes and other items used as drug paraphernalia. This includes Hookah Pipes).
  • 2. All firearms including replicas, imitations, non-firing weapons, starting pistols and their components
  • 3. Air, BB or pellet pistols or rifles
  • 4. Any other projectile-weapon or item that resembles or can be mistaken as a firearm (e.g., paint ball guns)
  • 5. All ammunition or replica ammunition for listed line items 2, 3 & 4
  • 6. All explosives, component parts (i.e. detonators) including imitation explosives and devices
  • 7. Fireworks, flares, and pyrotechnics
  • 8. Martial Arts Weapons (i.e. throwing stars, flails)
  • 9. Knives with a blade longer than 4 inches/10.16 cm
  • 10. Open razors
  • 11. Swords, Skean Dhus, or Kirpans
  • 12. Spears or spear guns
  • 13. Crossbows, crossbow bolts, and long bow arrows
  • 14. Blunt weapons including knuckle dusters, brass knuckles, clubs, telescopic batons, batons, flails or nunchaku
  • 15. Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable
  • 16. Restraining Devices (i.e. handcuffs, leg, and head restraining straps)
  • 17. Flammable substances and hazardous chemicals. (e.g., petrol, methylated spirits, paint thinners, lighter fuel, etc.)
  • 18. Any other item made, adapted or intended for use as an offensive weapon
  • 19. Stun devices (i.e. Tazers and Stun Guns)
  • 20. Large batteries
  • 21. Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, clothing irons, water heaters, coffee machines with heating/hot plates, etc.
  • 22. Any remotely controlled or autonomously flying devices, toys or drones
  • 23. Self-balancing hover boards, air wheels, scooters, or Segway’s
  • 24. Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and large aerosol cans
  • 25. Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers
  • 26. Any form of radio/ telephone signal jamming equipment
  • 27. Samsung Note 7
  • 28. Candles

What to pack?

Here is more info on preparing for your Cruise!

When can I book excursions, purchase Wifi, beverage packages, etc?

As soon as you have received booking information from your agent you can start planning your cruise!

Hit the ground running on Day One with an easier Cruise Planner tool that lets you get the most out of your upcoming cruise vacation.

Do I need to purchase insurance from my agent?

Your Cruise Planners agent will provide you with a quote for insurance options with your first invoice.  Please review the coverage details and pricing.  The cruise line will not reimburse you for canceled sailings due to weather, missed or canceled flights, illness, death, etc.  

Can I bring my drone?

The safety and security of our guests and crew is our number one priority.  The following items are prohibited on-board vessels. These items will be confiscated and not transported aboard. When an item is determined to be illegal the appropriate authorities will be informed.

22.  Any remotely controlled or autonomously flying devices, toys or drones

What time should I try to arrive and depart the ship (Flights)

It is recommended that you arrive in Orlando the day prior to the cruise. This will alleviate any issues with flight delays or cancellations.  You cruise fare WILL NOT be refunded due to late arrival (unless you purchased insurance).  

Port Canaveral is about 45 minutes from Orlando Airport

At the end of the cruise, the ship will arrive in port early in the morning.  The ship must be cleared by customs prior to any passengers disembarking.  You will need to proceed through customs and immigration as well as retrieve you checked in luggage.  We recommend that flights be scheduled no earlier than 12:00-1:00PM.  

Let’s Cruise!

What time do we board?

The boarding time for your ship and sailing date is specified in your Guest Vacation Documents. Please do not plan on arriving at the pier prior to the specified time as the ship will not be ready to board guests.

Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.

Do I need to pay gratuities?

NCL will add a daily automatic gratuity to every guest’s onboard SeaPass account.  The automatic daily gratuity will be applied onboard for all individual and group bookings that have not prepaid gratuities prior to boarding their cruise.  Prepaid guests will not be impacted by this automatic process and will not see additional charges on their folio account.

$19.99 USD per person/per day –  for Standard Staterooms 

$22.99 USD per person/per day –  for Suite Staterooms 


The daily gratuity will be shared among Dining Services Staff, Stateroom Attendants and Other Housekeeping Services Personnel.

Many of our guests wish to reward exceptional service during their cruise by providing additional gratuities. Guests may do so by providing an additional gratuity on their SeaPass onboard account or with a cash gratuity at their discretion. 

Can I smoke onboard?

As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line will institute changes to its smoking policy for all sailings on or after November 1, 2014. The specific changes prohibit smoking on stateroom balconies and limit smoking in the casino to players. On Norwegian Getaway and Norwegian Breakaway, smoking on The Waterfront will be permitted on the starboard side, except by the outdoor dining areas.

Guests in the Garden Villas may smoke in their private garden and on their private sun decks.

Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Smoking cigarettes, electronic cigarettes, cigars and pipes is permitted in outdoor public guest spaces and open decks where designated by the ship’s management based on the ship’s specific characteristics and arrangement. Smoking, including electronic cigarettes, is prohibited in or near venues serving food, the jogging track, outdoor sporting venues, The Haven outdoor areas and children’s pool areas. On ships with The Waterfront, smoking is permitted on the starboard side excluding any food service areas. Active Casino players may smoke cigarettes in the Casino during gaming hours. Cigarette smoking is not permitted in any other indoor venue or location.

Guests are not permitted to smoke cigarettes, e-cigarettes, cigars or pipes in their staterooms or on their balconies. Cigar and pipe smoking in staterooms and on balconies is prohibited. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages.

Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests’ perception is that we are not enforcing the No Smoking rule.

Tell me about the electrical on the ship

The onboard voltage is 110/220 AC so please ensure you take any necessary US and European adapters. Hairdryers are provided on all ships. Please note, if you are bringing any medical equipment with you that requires mains power, please ensure you check the power requirements with our Special Services team in advance of your cruise. Be advised also that for safety reasons Royal Caribbean International® may not permit you to use certain items in your stateroom (See 2.2 below) e.g. travel irons. Please contact your airline directly to ascertain the up to date position for the carriage of electrical and other dangerous items. This may vary by airline.

What do I do when I get to the port?

Once you arrive at the port, you will give your checked luggage to a porter.  You will not see your bag until the late afternoon, so make sure you carry on all valuables, medications, SWIMSUIT, and anything else that you might need.

Follow the signage to the check-in area and listen to overhead announcements for boarding.  If you are traveling with a large group, your group leader will provide you with more information regarding boarding and checking in.


Will the ship wait for me if I am late?

The ship WILL NOT wait for you if you are late to arrive at embarkation times at the beginning or during the cruise.  It is important to take note of boarding times and not to miss the boat.  You will be required to make your own arrangements to either meet the ship in the next port or return to the home port at YOUR expense.

Is all food included?

Food is included in your cruise fare!  This includes breakfast, lunch, and dinner in the main dining room, as well as the Windjammer Buffet.  Snacks, pizza, etc will be available in other areas of the ship as well.  Specialty dining options are available as is room service at an additional cost.  

What is the Guest Conduct Policy?

Please visit this page to review the Norwegian Cruise Line Guest Conduct Policy.

Will I get seasick?

Seasickness may hit one person hard, while others don’t feel a thing. So what’s the deal?

“There’s no way to prevent motion sickness 100 percent,” says Dr. Art Diskin, Royal Caribbean Cruises Ltd. Global Chief Medical Officer. But will it ruin your cruise? Not likely. “Most new cruisers have no problems with seasickness on our ships, due to their size, navigational avoidance of storms, and stabilizers,” he explains.

Before we get to the specifics, a breakdown: Motion sickness occurs when what you see conflicts with what your inner ear senses. In other words, if you’re sitting in a car (not moving) but your inner ear detects movement (the car just hit 70 mph on the highway), the two signals being sent to your brain don’t match. Those mixed signals confuse the brain, and the resulting sensations and symptoms (dizziness, nausea) are the result.

Consult your doctor before you board. “The medications are tried and true,” Dr. Diskin says, of options like Dramamine and meclizine. Scopolamine patches, placed behind the ear before departure,  may also help, along with acupressure wristbands, which stimulate a pressure point that can relieve nausea.

For some, a few sips of ginger ale or chewing fresh ginger will do the trick. Cruisers with mild cases may just need a quick walk-about, Dr. Diskin says: “Go out on deck, stand at the center of the ship, and take some nice deep breaths while focusing on the horizon.”

And note that those “stabilizers” Dr. Diskin mentioned above are helping. Built off a ship’s port and starboard sides along the water line, they reduce side-to-side motion for a smoother ride, which helps cut down on feelings of seasickness. But what if there are rough waters ahead? Not to worry, the captain will simply steer clear.

Is it a boat or a ship?

Going on a cruise can feel like walking into a foreign country. Even if English is the onboard language, people are bound to be speaking Cruise-ese, a hybrid of nautical terms and cruise-specific lingo. Suddenly, your room is a cabin, your maid a cabin steward — and heaven forbid you call the ship “a boat.”

While you’ll need to know many terms to become fluent in cruise speak, here are some basics — a phrase book, if you will — to enable you to speak with the natives on your first sailing. 

Aft/forward: The back of the ship is aft and the front of the ship is forward. These terms are used as adjectives, such as “aft balcony cabins” or “Deck 8 forward.” 

Bow/stern: The front part of the ship is called the bow. The back part of the ship is called the stern. 

Cabin steward: The person who cleans your cabin and turns down the room at night. A steward can assist with minor tasks such as bringing you ice and taking your laundry to be cleaned. 

Closed-loop sailing: An itinerary that begins and ends from the same port – a roundtrip cruise. 

Cruise director: The emcee of the cruise who heads up the entertainment staff and might handle passenger requests and complaints. 

Cruisetour: A cruise that is preceded or followed by a bus tour, operated by the cruise line. 

Friends of Bill W/Friends of Dorothy: Friends of Bill W. is the code name for Alcoholics Anonymous meetings onboard. Friends of Dorothy denotes GLBT activities. 

Galley: A ship’s kitchen. 

Gangway: The ramp or stairway that leads from the ship to the pier, allowing passengers and crewmembers to get on and off the ship. 

Guarantee: A fare class that allows the cruise line to select your cabin number, often at a lower price point than an assigned cabin in the same cabin category. 

Lido deck: The pool deck. 

MDR: Main dining room. 

Muster drill/muster station: A muster drill is a mandatory event where passengers assemble in a specific location and receive instructions on what to do in an emergency. The muster station is the location passengers must go to during a drill or in an actual emergency. 

OBC: Onboard credit — a credit added to your onboard account, either as a perk of booking or as compensation for an unforeseen event.

Open-jaw sailing: An itinerary that begins and ends in different ports — a one-way cruise. 

Port/starboard: The nautical terms for left (port) and right (starboard). You can remember because both “left” and “port” have four letters. 

Porthole: A round window, often smaller than the standard picture window found in most outside cabins.

Purser: The officer in charge of financial accounting, who handles billing issues, as well as general customer service. 

Repositioning or repo cruise: A cruise that begins and ends in different ports as a ship moves from one cruising region to another. 

Tender: A small boat that ferries cruise passengers from the ship to shore when docking isn’t possible. Also can be used as a verb; i.e. we tendered to shore in Grand Cayman.